Safety, Conduct & Liability

Please read this page. It explains exactly what LayyahGo does and does not take responsibility for.

What LayyahGo is

LayyahGo is a listing and ordering platform. We let you find restaurants in Layyah, see their menus and prices, and send them an order.

We are not a restaurant. We do not cook, prepare, package, handle or inspect any food. We do not employ riders and we do not operate a delivery fleet.

Who is responsible for your food and your delivery

The restaurant is. Every restaurant on LayyahGo:

• prepares its own food
• sets its own prices, minimum order and delivery fee
• decides its own delivery area and opening hours
• delivers using its own staff and its own vehicles

This means the restaurant — not LayyahGo — is responsible for:

• the quality, freshness, hygiene and safety of the food
• whether the food matches what was described on the menu
• how long the delivery takes, and whether it arrives at all
• the conduct and behaviour of the person who delivers your order
• the accuracy of any allergen, ingredient or dietary information

LayyahGo is not liable for late delivery, for food that does not meet your expectations, for illness arising from food, or for the misconduct of any restaurant or its staff. Your agreement about the food itself is with the restaurant you ordered from.

What LayyahGo is responsible for

We take responsibility for our own part of the service:

• showing you the restaurant's current prices, fees and minimum order accurately
• calculating your total correctly, and charging the restaurant a commission it has agreed to
• passing your order to the restaurant promptly and correctly
• keeping your account and personal information secure
• removing restaurants from the platform when there is good reason to

If we get one of those things wrong, tell us and we will put it right.

Allergies and dietary requirements

Menu descriptions are written by the restaurant. We do not verify them.

If you have a food allergy or a medical dietary requirement, contact the restaurant directly by phone before ordering. Their number is on their LayyahGo page. Do not rely on a menu description alone for anything that affects your health.

Payment

LayyahGo is cash on delivery only. You pay the person who brings your order.

We will never ask you for a card number, a bank account, an Easypaisa or JazzCash PIN, a password, or any code sent to your phone. You sign in only with Google, on Google's own screen. If anyone contacts you claiming to be from LayyahGo and asks for any of these, it is a fraud attempt. Do not give them anything, and please report it to us.

Live tracking and riders

When your order is on its way, the restaurant can send its rider a tracking link. If the rider opens it, you see their position on the map until the order is delivered. The rider works for the restaurant, not for LayyahGo. The map and arrival time are estimates: a rider's phone can lose signal. Please be respectful to riders; abuse of a rider can get an account suspended.

Reviews

You can only review a restaurant you have actually ordered from through LayyahGo, and only once that order has been delivered.

This is deliberate. It is the reason our ratings mean something. There is no way to review a restaurant you have not ordered from, and no way to review the same order twice.

When you review:

• Write about your own experience with that order.
• You can edit your review for 48 hours after posting it.
• The restaurant may post a public reply. It cannot edit or delete what you wrote.
• Reviews we have imported from elsewhere during a restaurant's setup are clearly marked and are not counted in the restaurant's star rating.

We may remove a review that contains abuse, threats, personal information about another person, discriminatory language, or content that is clearly not about a real order. We do not remove reviews for being negative.

Behaviour we do not allow

Your account may be suspended for:

• abusive, threatening or discriminatory behaviour towards restaurant staff or delivery riders
• placing orders you do not intend to accept or pay for
• repeatedly refusing delivery without reason
• attempting to manipulate ratings, or creating accounts to post reviews
• attempting to interfere with, probe or damage the platform

Restaurants are held to the same standard. A restaurant that repeatedly rejects orders, misstates prices, or whose staff behave unacceptably can be paused, suspended or removed.

If something goes wrong

1. Contact the restaurant first. Their phone number is on their page on LayyahGo. Most problems with an order — a missing item, a long delay — are fastest to resolve directly with them. 2. If that does not work, contact us. Tell us your order number and what happened. We will look at the order, and where a restaurant is repeatedly at fault we will act on it. 3. For anything involving injury, illness or a crime, contact the relevant authorities. We will cooperate with any lawful request.

We keep a record of every order, so we can always see what was ordered, what it cost, and when each stage happened.

Age

You must be 18 or older to hold a LayyahGo account.

Contact

Reach LayyahGo through the Help page.